HALU Hoodie Story Returns & Refunds Policy

Thank you for choosing HALU Hoodie Story. Before making your purchase, please read and understand our Refund/Return/Exchange Policy outlined below:

By completing the purchase, you acknowledge and agree that our hoodies are bespoke, crafted specifically for you as custom-made goods. Production begins only after your purchase is confirmed, as no stock of the ordered goods exists prior to your transaction. Please be aware that changes or cancellations can only be made within 12 hours of purchase confirmation. Once the 24-hour period has passed and production has commenced, any requests for changes or cancellations are forfeited. Unless the goods are faulty, all orders are considered final, and cancellation or return rights are not applicable.

RETURN CRITERIA

Returns are considered on a case-by-case basis and are permissible only if the delivered goods meet any of the following criteria:

  • The goods received are damaged.
  • There are visible defects with the print.
  • The item is the wrong size, color, or design from the one ordered.
  • The item is the wrong style (e.g., long sleeve shirt instead of a tee shirt) from the ordered.

RETURN PROCEDURE

If your goods meet the criteria above, follow the steps below to request a return:

  • Submit a return request within 14 days after receiving your goods.
  • Use our ticketing system on the Contact Us page or email us at support@haluhoodiestory.com to initiate the return process.
  • Include evidence of damaged goods by sending a clear picture of the item on a flat surface, with visible tags and errors.

Please note that after the 14-day period, return rights are considered forfeit, and goods returned without a prior request are also forfeited.

PROCESSING AND OPTIONS

Returns can be exchanged for the originally purchased goods or refunded for the initial purchase price. We aim to address inquiries within 72 hours. Customers are responsible for return shipping rates, and return instructions will be sent separately via email. Refunds will be processed within approximately 5-10 business days.

Thank you for choosing HALU Hoodie Story. If you have any questions or concerns, feel free to contact us through our ticketing system or email. We appreciate your understanding and cooperation.